Delivery & Returns


Deliveries costs are as follows.

Ambient products (everything except cheese)

DPD/Royal Mail to Northern Ireland & GB - £5.80

DPD to Republic of Ireland - £6.50

Orders including cheese

DPD/Royal Mail with WoolCool packaging £8.50

DPD to Republic of Ireland - £9.50

For deliveries to other destinations please contact us for a quote.

If you have any queries about your order, or would like a timed or Saturday delivery service, please call us on +442887761316 or email We will be happy to help you.

We aim to dispatch orders for stock items on Tuesdays and Thursdays.  Please let us know if it is essential for next day delivery and we will endeavour to do this (additional costs will apply).  Please note that we do not dispatch at the weekends or on Bank or Public Holidays.


You are able to cancel an order for any reason prior to your order being dispatched.  You must contact us by phone +442887761316 or by email to cancel an order.  Any payments received will be refunded in full within 30 days.


If purchasing as a consumer for any reason you are not entirely happy with your order we will refund you for products and shipping costs or replace your items as is your preference provided the products are returned to us within 28 days of delivery.

Please note:

We cannot be held liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control.  We may vary these terms from time to time.  The terms that apply to your purchase are those stated on the website at the time we accept your order. Nothing in these terms shall affect your statutory rights if purchasing as a consumer.